Shipping & Delivery Policy

Last Updated: July 23, 2026

Thank you for shopping with TinyRacer.

This Shipping & Delivery Policy explains how orders placed through https://tinyracer.com are processed, shipped, tracked, and delivered.

TinyRacer sells RC cars, replacement parts, electronics, batteries, chargers, tools, and related accessories. Shipping availability, carrier selection, and delivery time may vary according to the product, destination, package size, inventory location, and applicable transportation restrictions.

Nothing in this Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or limited under applicable law.

1. Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

During holidays, promotional events, unusually high order volume, product verification, or other peak periods, processing may require up to 5 business days.

Processing time begins after:

The order has been successfully submitted
Payment has been authorized
Required fraud or security checks have been completed
Any necessary customer information has been received

Orders placed on weekends or public holidays generally begin processing on the next business day.

Processing time refers to the period required to prepare an order for shipment. It does not include carrier transit or delivery time.

2. Order Confirmation

After placing an order, you should receive an order confirmation email at the email address entered during checkout.

The confirmation email acknowledges that we have received your order. It does not guarantee that every product is available, that payment has been finally accepted, or that the order has shipped.

TinyRacer may contact you if we need to verify:

Your shipping address
Payment or billing information
Product compatibility details
Suspicious or unusual order activity
Another issue that affects fulfillment

Please review your confirmation email carefully and contact us promptly if any information is incorrect.

3. Shipping Fee

TinyRacer charges a flat shipping fee of:

$6.90 per order

The shipping charge will be displayed during checkout before payment is completed.

No additional shipping fee will be charged merely because products from the same order are shipped in separate packages.

Additional charges may apply only in circumstances disclosed to and accepted by the customer, such as:

Customer-requested reshipment
Address correction after a failed delivery
Refused or unclaimed shipment
Optional expedited service
Another special delivery service requested by the customer

Shipping fees are generally non-refundable after the applicable shipping service has been performed, except when the refund results from TinyRacer’s error, a verified product problem, cancellation of an unshipped order, or another circumstance requiring reimbursement under applicable law.

4. Estimated Delivery Time

Estimated delivery time begins after the order has been shipped and accepted by the carrier.

United States

Estimated carrier transit time:

5–10 business days

International Destinations

Where international shipping is available, estimated carrier transit time is:

10–20 business days

These estimates do not include order processing time.

Delivery estimates are provided for informational purposes and are not guaranteed arrival dates. Actual delivery may occur earlier or later depending on the product, destination, carrier, fulfillment location, customs processing, weather, seasonal demand, and other delivery circumstances.

A delivery estimate does not remove any right the customer may have when an order is not shipped within the time promised at purchase.

5. Shipping Confirmation and Tracking

When your order is shipped, we will generally send a shipping confirmation email containing available tracking information.

Tracking information may include:

Carrier name
Tracking number
Shipment date
Tracking link
Package status

Tracking updates may require 2–5 days to appear after shipment because a carrier may need time to receive, scan, transfer, and process the package.

Temporary gaps between tracking scans do not necessarily mean that a package is lost.

Customers are responsible for entering an accurate email address and checking spam, junk, promotions, and filtered email folders for order notifications.

6. Shipping Carriers

Depending on the product, destination, package dimensions, and fulfillment location, orders may be transported by carriers or delivery partners such as:

USPS
UPS
FedEx
DHL
Regional or local delivery providers
Other authorized logistics partners

TinyRacer cannot guarantee that a specific carrier will be used unless a particular shipping service is expressly offered and selected during checkout.

A package may be transferred between multiple carriers or local delivery partners before final delivery.

7. Multiple Fulfillment Locations

Products may be stored and fulfilled from different warehouses, distributors, or logistics facilities.

As a result:

Items from the same order may arrive separately
Packages may have different tracking numbers
Packages may be delivered on different dates
Packaging and sender information may differ between shipments
One item may arrive before another item from the same order

Split shipment does not mean that products are missing or that duplicate shipping fees have been charged.

Customers should review all tracking numbers before reporting an incomplete order.

8. RC Batteries and Restricted Products

Certain RC products, particularly lithium-based batteries, battery-powered products, fuels, chemicals, paints, oils, adhesives, and pressurized products, may be subject to carrier, destination, air-transport, or hazardous-material restrictions.

Depending on the product and destination:

Ground transportation may be required
Delivery may require additional time
Certain shipping methods may be unavailable
Shipping to certain destinations may not be permitted
An order may need to be divided into separate packages
A restricted product may need to be canceled and refunded

Standalone lithium batteries may have different shipping restrictions from batteries installed in or packaged with equipment.

TinyRacer will not knowingly ship a product through a method prohibited by applicable transportation or carrier requirements.

If a product cannot be shipped legally or safely to the selected destination, we may contact the customer, cancel the affected item, and issue an appropriate refund.

9. Shipping Destinations

Available shipping destinations are determined during checkout.

The ability to enter an address does not always guarantee that every product can be shipped to that destination. Some products may be restricted because of:

Carrier limitations
Battery transportation rules
Import restrictions
Package size or weight
Remote-location limitations
Product-specific shipping requirements

If we cannot ship an ordered product to your destination, we will contact you and provide available options, which may include cancellation and a refund for the affected product.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before completing an order, please verify:

Recipient’s full name
Street address
Apartment, suite, unit, or building number
City, state, province, or region
Postal or ZIP code
Country
Telephone number, where requested

TinyRacer is not responsible for avoidable delays caused by inaccurate or incomplete information supplied by the customer, to the extent permitted by applicable law.

11. Address Changes

To request an address correction, contact us within 12 hours after placing the order:

muytregerwad@gmail.com

Include your order number, the original address, and the requested corrected address.

We will make a reasonable effort to assist, but an address change is not guaranteed after an order has entered processing, fulfillment, or shipment.

An address has not been changed unless TinyRacer confirms the change in writing.

For security reasons, we may be unable to change the destination country, state, region, or other significant address information after payment. In such cases, cancellation and a new order may be required if cancellation is still possible.

12. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the package may be:

Delayed
Held by the carrier
Returned to the sender
Disposed of according to carrier rules
Subject to address correction or return charges

If the package is returned and received by the appropriate facility, TinyRacer may offer:

Reshipment after payment of applicable additional shipping costs
A refund of the recoverable product amount after inspection

Original shipping fees, return-to-sender costs, address correction fees, customs charges, and other unrecoverable expenses may be deducted from the refund to the extent permitted by law.

If the delivery failure resulted from an error by TinyRacer or the carrier rather than information supplied by the customer, we will provide an appropriate remedy without charging the customer for our error.

13. Order Changes and Cancellations

Requests to change or cancel an order should be submitted within 12 hours after purchase.

We will make a reasonable effort to process the request, but a modification or cancellation is not guaranteed after processing or fulfillment has begun.

Submitting a request does not confirm that the order has been changed or canceled. A change or cancellation becomes effective only when TinyRacer confirms it in writing.

Once an order has shipped, it cannot be canceled. An eligible product may instead be handled under our Return & Refund Policy after delivery.

14. Shipment Delays

A shipment may be delayed because of:

Inventory or fulfillment issues
Carrier congestion
Severe weather
Natural disasters
Transportation disruptions
Customs inspection
Public holidays
Labor disruptions
Remote delivery conditions
Incorrect customer information
Product safety or regulatory review
Events outside the reasonable control of TinyRacer

If TinyRacer determines that an order cannot be shipped within the applicable time represented at purchase, we will provide notice of the delay and available options.

Depending on the circumstances and applicable law, the customer may be offered the choice to:

Accept a revised shipping timeframe
Cancel the delayed product or order
Receive a refund for the unshipped product or order

TinyRacer may also cancel an order that cannot be fulfilled within a reasonable period and issue an appropriate refund.

We will not substitute a materially different product, specification, color, voltage, connector, design, or model without the customer’s agreement.

15. Carrier Transit Delays

After a package has been accepted by the carrier, transit delays may occur even though the order was shipped on time.

TinyRacer does not directly control carrier facilities, transportation routes, customs agencies, weather, or local delivery operations.

However, this does not prevent customers from contacting us for reasonable assistance or exercising any right available under applicable law.

If tracking has not updated for several business days, contact the carrier first and then contact TinyRacer if additional assistance is needed.

16. Lost Packages

If tracking does not show delivery and the package appears to be lost:

Review all tracking updates.
Confirm that the shipping address is correct.
Contact the carrier for additional information.
Contact TinyRacer with your order number.

TinyRacer may initiate or assist with a carrier investigation.

Carrier investigations may require additional information, written confirmation, photographs, identity verification, or time to complete.

Depending on the investigation results and applicable law, the available resolution may include:

Continued delivery
Replacement
Reshipment
Refund
Another appropriate remedy

A replacement or refund is not automatically approved solely because tracking has temporarily stopped updating.

17. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm the delivery address
Check mailboxes and parcel lockers
Check entrances, garages, side doors, and other safe locations
Ask household members
Ask neighbors, reception staff, building management, or mailroom personnel
Review any delivery photograph
Contact the carrier for delivery coordinates or additional information
Contact TinyRacer promptly if the package remains missing

A carrier’s delivered scan will be considered as part of the investigation but will not automatically prevent review of other relevant evidence.

We may ask the customer to cooperate with a carrier claim, delivery investigation, written declaration, or other reasonable verification process.

The available remedy will depend on the evidence, carrier findings, delivery circumstances, and applicable law.

18. Stolen Packages

If a package appears to have been stolen after delivery, contact the carrier and TinyRacer promptly.

You may also be asked to:

Check available security footage
Contact building management
Submit a written statement
File a carrier claim
File a police report when appropriate

TinyRacer will review the circumstances and assist where reasonably possible. Approval of a replacement or refund may depend on the available evidence, carrier findings, prior delivery history, and applicable law.

For future orders, customers should use a secure delivery location whenever possible.

19. Refused and Unclaimed Shipments

Refusing delivery or failing to collect a package does not automatically cancel the order or guarantee a full refund.

If a refused or unclaimed package is returned and received, we may inspect it and process an eligible refund.

Original shipping fees, return shipping charges, carrier fees, customs charges, and other unrecoverable costs may be deducted to the extent permitted by law.

If delivery was refused because TinyRacer shipped an incorrect product or because the package had clear material damage, contact us promptly with supporting evidence.

20. Split Shipments

Orders containing multiple products may be shipped in separate packages.

When this occurs:

Each package may have its own tracking number
Packages may arrive on different dates
Different carriers may be used
No additional standard shipping fee will be charged solely because the order was divided

A shipping confirmation email may initially display only one tracking number. Additional tracking information may be provided separately.

21. International Shipping

Where international shipping is offered, customers are responsible for confirming that the ordered product may legally be imported, possessed, and used in the destination country.

International shipments may be subject to:

Import duties
Value-added tax
Sales or consumption tax
Brokerage charges
Customs processing fees
Inspection charges
Other government or carrier fees

Unless expressly stated as included during checkout, these charges are not included in TinyRacer’s product price or shipping fee and are generally the responsibility of the recipient.

TinyRacer does not control the amount assessed by customs authorities, carriers, or government agencies.

Refusing an international shipment because of duties or import fees does not automatically qualify the order for a full refund.

22. Customs Processing

International orders may be inspected or delayed by customs authorities.

Customers may be required to provide:

Identification
Proof of purchase
Tax information
Import documentation
Product information
Payment of applicable duties or fees

TinyRacer will provide reasonable order documentation where available but cannot guarantee customs clearance or a specific customs processing time.

Customers are responsible for responding promptly to requests from the carrier or customs authority.

23. Import Restrictions and Seizure

Products that are lawful in one country may be restricted in another.

Customers are responsible for reviewing local laws and import requirements before ordering.

TinyRacer may cancel an order if we become aware that shipping the product to the destination would violate an applicable restriction.

If a package is held, returned, abandoned, destroyed, or seized because the customer ordered a restricted product or failed to comply with destination-country requirements, any refund will be determined after considering recoverable product value and unrecoverable shipping, customs, carrier, or disposal costs, subject to applicable law.

This section does not apply when the issue was caused by inaccurate information or another error attributable to TinyRacer.

24. Damage During Shipping

Inspect delivered packages promptly.

If a product arrives damaged, contact us as soon as reasonably possible. We recommend reporting visible shipping damage within 7 calendar days after delivery to help preserve evidence and carrier claim options.

Include:

Your order number
Clear photographs of the product
Photographs of the outer packaging
Photographs of the shipping label
Photographs of the internal protective materials
A description of the damage
A short video when needed to demonstrate the issue

Keep all packaging, labels, accessories, and damaged components until the request has been reviewed.

Do not operate, charge, repair, modify, discard, or return a damaged battery or electronic component unless TinyRacer provides instructions.

Claims involving damaged, defective, incomplete, or incorrect products are handled under our Return & Refund Policy.

25. Delivery Instructions

Customers may provide delivery instructions during checkout when that option is available.

Delivery instructions are requests only and cannot be guaranteed. Carriers may disregard instructions that are incomplete, unsafe, inaccessible, or inconsistent with their procedures.

TinyRacer is not responsible for a carrier’s inability to follow optional customer instructions, except where applicable law provides otherwise.

Do not include passwords, payment details, access codes that should remain private, or other sensitive information in order notes.

26. Signature Requirements

Certain orders may require a signature because of:

Order value
Product type
Destination
Fraud prevention
Carrier requirements
Previous delivery issues

The customer is responsible for arranging receipt of a signature-required package.

If delivery attempts are unsuccessful, the carrier may hold or return the package.

Additional reshipment costs may apply when a package is returned because no authorized recipient was available, except where the delivery failure was caused by TinyRacer or the carrier.

27. Fraud Prevention and Order Verification

TinyRacer may delay processing while reviewing an order for suspected fraud, payment risk, address inconsistencies, unusual quantity, or other security concerns.

We may request reasonable verification before shipment.

If the requested verification is not provided within a reasonable period, we may cancel the order and refund the applicable payment.

TinyRacer reserves the right to decline or cancel an order where there is reasonable evidence of fraud, unauthorized payment, resale abuse, unlawful activity, or a material pricing or listing error, subject to applicable law.

28. Product Availability

Product availability may change after an order is placed.

If a product becomes unavailable, we may:

Cancel the affected item
Offer the customer the opportunity to wait for availability
Offer an alternative product with the customer’s consent
Issue a refund for the unavailable item

TinyRacer will not automatically replace an unavailable product with a materially different product.

When part of a multi-item order is canceled, the remaining available products may still be shipped.

29. Risk and Ownership

Ownership and risk relating to shipped products will be determined according to applicable law and the circumstances of the transaction.

Nothing in this Policy is intended to transfer legally non-transferable shipping risks to the customer or remove TinyRacer’s responsibility for its own errors.

Customers should notify us promptly about delivery problems so that available carrier claims and investigations can be preserved.

30. Policy Relationship

This Shipping & Delivery Policy should be read together with TinyRacer’s:

Return & Refund Policy
Terms of Service
Privacy Policy
Contact Us page
Any product-specific shipping notice displayed before purchase

If a product page contains a specific shipping restriction or timeframe, that product-specific information will apply to the relevant product.

If a general statement conflicts with a non-waivable right under applicable law, the applicable law will control.

31. Policy Changes

TinyRacer may update this Shipping & Delivery Policy from time to time.

The version displayed at the time an order is placed will generally apply to that order, except where a later change is required by law or provides the customer with more favorable rights.

Policy changes will not retroactively remove rights that have already arisen under applicable law.

32. Contact Information

For order, shipping, tracking, delivery, or address-related questions, contact:

TinyRacer Customer Support
Email: muytregerwad@gmail.com
Website: https://tinyracer.com

We generally respond within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.

When contacting us, include your full name, order number, email address used at checkout, and a clear description of your request.