Return & Refund Policy

Return & Refund Policy

Last Updated: July 23, 2026

Thank you for shopping with TinyRacer.

We want our return and refund process to be clear, fair, and appropriate for the RC cars, replacement parts, batteries, electronics, tools, and accessories sold through our store.

This Return & Refund Policy applies only to products purchased directly from https://tinyracer.com. By placing an order with TinyRacer, you agree to the terms described below.

Nothing in this Policy is intended to exclude, limit, or waive any consumer right or remedy that cannot legally be excluded, limited, or waived under applicable law.

1. Return Request Period

Unless otherwise stated on the applicable product page, you may request a return within 30 calendar days after the order is recorded as delivered.

A return request submitted within the 30-day period does not automatically guarantee approval. The item must also satisfy the applicable eligibility requirements described in this Policy.

After a return is approved, the product must generally be shipped within 7 calendar days after the Return Authorization is issued, unless we provide a different deadline in writing.

Returns sent after the authorized deadline may be refused unless otherwise required by applicable law.

2. Eligibility for Change-of-Mind Returns

To qualify for a voluntary return because you changed your mind, ordered the wrong product, or no longer want the item, the product must generally be:

  • Unused, uninstalled, and unmodified

  • In the same condition in which it was received

  • Free from dirt, wear, scratches, odors, fuel, oil, adhesive, solder, paint, or other signs of use

  • Returned with all original components, accessories, manuals, labels, and packaging

  • Suitable for resale as a new product

  • Accompanied by valid proof of purchase from TinyRacer

TinyRacer may request photographs before approving a return.

Testing, installing, connecting, charging, programming, soldering, painting, cutting, drilling, gluing, or modifying an RC product may make it ineligible for a change-of-mind return.

Defective, damaged, incomplete, or incorrectly shipped products are handled separately under Section 5.

3. Compatibility and Incorrectly Ordered Parts

RC components may vary according to vehicle brand, model, version, scale, dimensions, voltage, connector type, mounting pattern, gear pitch, shaft diameter, electronic specifications, and previous vehicle modifications.

Customers are responsible for reviewing the product title, description, specifications, measurements, compatibility information, photographs, and manufacturer instructions before purchasing.

A product does not qualify as defective merely because it is incompatible with the customer’s vehicle, battery, charger, motor, ESC, receiver, transmitter, servo, wheel, tire, body, or other equipment.

Products ordered in the wrong size, scale, voltage, connector type, specification, or configuration may be returned only when they satisfy the change-of-mind return conditions in this Policy.

Compatibility assistance provided by TinyRacer is based on the information supplied by the customer and the product information available to us. It does not replace the customer’s responsibility to verify compatibility before installation or use.

4. Non-Returnable and Restricted Products

The following products are generally not eligible for change-of-mind returns:

  • Gift cards

  • Products identified as final sale or non-returnable before purchase

  • Customized, personalized, painted, engraved, assembled, or specially configured products

  • Products that have been installed, operated, driven, charged, discharged, programmed, paired, or tested

  • Products with cut, stripped, spliced, shortened, or soldered wires

  • Products with changed, removed, or replaced connectors

  • Painted, trimmed, drilled, mounted, or modified body shells

  • Glued, mounted, worn, or driven wheels and tires

  • Opened paints, oils, greases, adhesives, chemicals, lubricants, or other consumable products

  • Products contaminated by fuel, oil, dirt, moisture, smoke, chemicals, or other substances

  • Products damaged through misuse, collision, improper installation, incorrect voltage, incompatible equipment, modification, neglect, or failure to follow instructions

  • Products missing original parts, accessories, packaging, manuals, labels, or serial information

  • Products with removed, altered, obscured, or mismatched serial numbers

  • Free gifts, promotional items, or bonus products unless the complete promotional bundle is returned

  • Products that cannot lawfully or safely be returned through available shipping services

These restrictions do not eliminate any rights you may have when a product was damaged, defective, incomplete, materially misdescribed, or incorrectly shipped.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery.

If an item arrives damaged, appears defective, is missing components, or differs from the item ordered, contact us as soon as reasonably possible. We recommend contacting us within 7 calendar days after delivery so that we can investigate the issue promptly.

Please provide:

  • Your full name

  • Your order number

  • The product name

  • A detailed description of the issue

  • Clear photographs of the product

  • Photographs of the outer package, shipping label, and internal packaging

  • A short video when needed to demonstrate an electronic or mechanical problem

  • Any relevant vehicle, battery, voltage, connector, or installation information

Please retain the product, packaging, labels, manuals, accessories, and included parts while the request is under review.

Do not continue operating, charging, discharging, repairing, opening, disassembling, soldering, programming, modifying, or installing a product that may be defective or unsafe.

Depending on the circumstances and applicable law, TinyRacer may offer:

  • Troubleshooting assistance

  • Replacement parts

  • A replacement product

  • A partial refund

  • A full refund

  • Another appropriate remedy

The appropriate resolution will depend on the nature of the issue, available inventory, product condition, evidence provided, manufacturer guidance, and applicable consumer law.

TinyRacer will not require a customer to accept a materially different substitute without the customer’s agreement.

6. Battery and Electronic Product Returns

Rechargeable batteries, including LiPo, LiHV, Li-ion, and NiMH batteries, require special handling and may be subject to carrier and hazardous-material restrictions.

A battery is generally not eligible for a change-of-mind return after it has been:

  • Charged or discharged

  • Connected to a vehicle, charger, tester, or other device

  • Used, punctured, modified, damaged, or improperly stored

  • Shipped without required protective packaging

  • Found to have damaged wires, connectors, cells, or wrapping caused after delivery

Motors, ESCs, receivers, transmitters, servos, chargers, gyros, telemetry equipment, and other electronic components may not qualify for a change-of-mind return after installation, programming, pairing, soldering, connector replacement, wire modification, or operation.

If a battery or electronic product arrives damaged, swollen, leaking, unusually hot, incorrectly supplied, or apparently defective, stop using it immediately and contact us.

Do not ship a swollen, leaking, punctured, overheated, or otherwise unsafe battery unless TinyRacer provides specific written instructions. We may request photographs, video, voltage readings, diagnostic information, or safe disposal confirmation where permitted by law.

7. Return Authorization Process

All returns require prior written authorization from TinyRacer.

To request a return, email:

muytregerwad@gmail.com

Include your order number, the product involved, the reason for the return, and photographs when applicable.

If the return is approved, we will provide return instructions and, where applicable, a Return Authorization reference.

Do not return a product to the address shown on the original package unless TinyRacer specifically instructs you to use that address.

Products may be fulfilled from different facilities, and the correct return destination may differ from the original shipping location.

Returns sent without authorization, sent to an incorrect address, sent after the authorized deadline, or shipped as cash-on-delivery may be refused or may not qualify for reimbursement, except where applicable law provides otherwise.

8. Return Shipping Costs

For an approved change-of-mind return, including an item ordered in the wrong size, scale, voltage, specification, or configuration:

  • The customer is generally responsible for return shipping costs

  • The customer is responsible for selecting an appropriate and trackable shipping service

  • The customer should retain the shipping receipt and tracking information

  • The customer bears the risk of loss or damage during return transit until the product is received, except where applicable law provides otherwise

If TinyRacer confirms that the product was damaged on arrival, defective, incomplete, materially misdescribed, or incorrectly shipped, we will provide an appropriate return solution, which may include a prepaid return label, reimbursement of reasonable return shipping costs, or instructions that a return is not required.

Do not incur unusually high return shipping expenses without first obtaining written approval from TinyRacer.

Shipping charges paid without prior approval may not be reimbursed beyond a reasonable amount.

9. Return Packaging

Customers must package returned products securely and appropriately.

Where applicable:

  • Disconnect and insulate battery terminals and connectors

  • Protect delicate electronic components from impact and static damage

  • Drain or remove prohibited fuels, oils, or liquids

  • Use appropriate protective packaging

  • Include all parts, accessories, manuals, and components

  • Do not attach shipping labels directly to retail product packaging

  • Follow all carrier requirements for batteries and regulated materials

TinyRacer is not responsible for damage caused by inadequate return packaging to the extent permitted by law.

10. Inspection and Refund Approval

After an authorized return is received, we will inspect the product and verify its condition, components, serial information, and reason for return.

We will notify you whether the refund has been approved, partially approved, or declined.

A return may be declined or its refund amount may be reduced, to the extent permitted by law, when the product:

  • Has been used, installed, operated, or modified

  • Is damaged for reasons unrelated to the original delivery

  • Is missing components, accessories, manuals, or packaging

  • Differs from the product originally shipped

  • Has altered or mismatched serial information

  • Has materially decreased in value because of handling beyond what was reasonably necessary to inspect it

  • Violates the eligibility conditions stated in this Policy

When a deduction is applied, we will provide a reasonable explanation.

11. Refund Method and Timing

Approved refunds will be issued to the original payment method used for the purchase unless another method is required by law or agreed to in writing.

We generally initiate approved refunds without undue delay and typically within 5 business days after approval. Certain refunds may be processed sooner when required by applicable law.

After TinyRacer initiates a refund, your bank, credit card company, payment provider, or other financial institution may require additional time to post the credit to your account.

TinyRacer does not control financial institution processing times.

If you have not received an approved refund after the expected processing period:

  1. Review the original payment account.

  2. Contact your bank or payment provider.

  3. Contact TinyRacer at muytregerwad@gmail.com with your order number.

12. Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary or change-of-mind returns.

Original shipping charges may be refunded when:

  • TinyRacer shipped an incorrect product

  • The product was confirmed to be defective or damaged on arrival

  • TinyRacer cancels an entire unshipped order

  • Refund of the shipping charge is otherwise required by applicable law

If only part of an order is returned, shipping charges associated with products that were properly delivered and retained may remain non-refundable to the extent permitted by law.

Expedited shipping fees and optional shipping services are generally non-refundable when the requested service was performed, except where required by law.

13. Exchanges and Replacements

TinyRacer does not guarantee direct exchanges for change-of-mind returns.

When you want a different size, scale, voltage, connector, model, or product, you may need to return the eligible original item and place a separate order.

For a damaged, defective, incomplete, or incorrectly shipped product, we may offer a replacement product or replacement part when available.

If an appropriate replacement is unavailable, we may provide a refund or another remedy consistent with this Policy and applicable law.

Replacement products cannot be shipped until the claim has been reviewed and any required return or verification steps have been completed.

14. Order Changes and Cancellations

Cancellation or modification requests should be submitted within 12 hours after purchase.

Email your request to:

muytregerwad@gmail.com

Include your order number and the requested change.

We will make a reasonable effort to process the request, but cancellation, address changes, product changes, and order modifications are not guaranteed after an order has entered processing, fulfillment, or shipment.

A cancellation is effective only after TinyRacer provides written confirmation.

If an order has already shipped, it cannot be canceled and must be handled under the applicable return procedure after delivery.

Nothing in this section limits any cancellation or refund right arising from a shipment delay, inability to fulfill an order, or applicable law.

15. Out-of-Stock Products and Fulfillment Delays

If we determine that we cannot fulfill an ordered product, we may cancel the affected product or order and issue an appropriate refund.

If shipment will be delayed beyond the time stated at purchase, TinyRacer will provide the customer with applicable delay information and available options, which may include consenting to the delay or canceling the affected order for a refund.

We will not replace an ordered product with a materially different product, color, design, specification, or model without the customer’s agreement.

16. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you discover an address error. Address changes cannot be guaranteed after processing or fulfillment begins.

If an order is returned because of:

  • An incorrect or incomplete shipping address

  • Refused delivery

  • Failure to collect the package

  • An inaccessible delivery location

  • Another issue not caused by TinyRacer or the carrier

We may offer, depending on the circumstances:

  • Reshipment after payment of additional shipping costs

  • A refund of the recoverable product amount after the returned package is received and inspected

Original shipping costs, return-to-sender charges, carrier fees, and other unrecoverable costs may be deducted from the refund to the extent permitted by law.

If TinyRacer or the carrier caused the address or delivery error, we will provide an appropriate remedy without charging the customer for our error.

17. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Confirm the shipping address on your order

  • Check mailboxes, parcel lockers, entrances, garages, reception areas, and other safe locations

  • Ask household members, neighbors, building staff, or reception personnel

  • Contact the carrier for delivery details

  • Contact TinyRacer promptly if the package remains missing

We will review the available tracking information and assist with an appropriate carrier investigation.

A carrier’s delivered scan will be considered as part of the investigation but will not prevent us from reviewing other relevant evidence.

The available remedy may depend on the investigation results, delivery circumstances, carrier procedures, and applicable law.

18. Refused and Unclaimed Shipments

Refusing delivery does not automatically qualify an order for a full refund.

Refunds for refused or unclaimed shipments will be considered after the package is returned and inspected.

Original shipping charges, return shipping fees, carrier charges, duties, taxes, and other unrecoverable costs may be deducted to the extent permitted by law, unless the refusal resulted from TinyRacer’s error or a legally valid rejection of the goods.

19. International Returns

For international orders:

  • Contact TinyRacer before returning the product

  • The customer is generally responsible for return shipping costs for voluntary returns

  • Duties, taxes, brokerage fees, customs charges, and import-related expenses paid to government agencies or third parties may not be refundable by TinyRacer

  • The customer may need to contact the applicable customs or tax authority regarding reimbursement

  • The customer must complete customs documentation accurately

  • Return packages should be identified as returned merchandise where legally appropriate

TinyRacer will not reimburse unauthorized duties, brokerage fees, or import charges resulting from incorrectly completed return documentation, except where required by law.

If an international return is caused by our error or a confirmed defective product, contact us before shipping so that we can determine an appropriate return method.

20. Promotional Bundles and Free Gifts

When returning a product purchased as part of a bundle, promotion, discount, or gift-with-purchase offer, all included products and free gifts must generally be returned.

If a promotional item or free gift is not returned, its stated or reasonable value may be deducted from the refund to the extent permitted by law.

Partial returns from discounted bundles may cause the remaining products to be repriced according to the promotion’s original terms.

21. Return Abuse and Fraud

TinyRacer may reject a return or take other appropriate action when there is reasonable evidence of:

  • Product switching

  • False damage or defect claims

  • Returning a different item

  • Serial number alteration

  • Missing components

  • Repeated or excessive return abuse

  • Fraudulent payment or identity activity

  • Deliberate damage or misuse

  • Violation of this Policy

Any decision under this section will be made reasonably, based on available evidence, and subject to applicable law.

22. Manufacturer Warranties

Some products may include a warranty offered by the product manufacturer.

Manufacturer warranties are separate from TinyRacer’s voluntary return policy and may have different registration, documentation, troubleshooting, repair, replacement, or claim requirements.

Where applicable, we may ask you to follow a manufacturer’s warranty process. This does not limit any non-waivable legal rights you may have against TinyRacer.

23. Policy Changes

TinyRacer may update this Return & Refund Policy from time to time.

The version displayed at the time of purchase will generally apply to that order, except when a later change is required by law or provides the customer with more favorable rights.

Changes will not retroactively remove rights that have already arisen under applicable law.

24. Contact Information

For questions, return requests, damaged product reports, or refund inquiries, contact:

TinyRacer Customer Support
Email: muytregerwad@gmail.com
Website: https://tinyracer.com

We generally respond within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.

When contacting us, include your order number and reply within the same email thread whenever possible.